Frequently Asked Questions
Everything you need to know about bringing Pooky home.
What is the standard shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, white-glove delivery is available for large furniture pieces at checkout. This includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
At Pooky, we prioritize the planet. 90% of our wood products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status through the 'Order History' section of your account.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Affirm and Klarna for larger home investments.